Getting Started with CloudConnect

CloudConnect transforms PingPlotter into your networking command center. The service delivers network diagnostic information from remote machines to a central hub where you can monitor and troubleshoot as if the traces were happening on your device.

How it Works

Agents, a cloud service, and PingPlotter form CloudConnect. Together they create a system for monitoring network activity on remote machines and diagnosing issues as they arise.


Agents are deployed to customer machines. They're a full-featured copy of PingPlotter you can control from your device.


A cloud service manages delivery between agents and PingPlotter. It ensures all information reaches its destination.


PingPlotter is the same product you've always known. Only now it connects to the cloud service and receives data from agents.


To enable PingPlotter with CloudConnect, you'll need to visit our beta page and activate the latest beta features. CloudConnect is currently only available to Standard and Professional users with active maintenance. If you’re unsure of your status or would like to activate maintenance, visit your account page.

Deploying Agents

To deploy an agent, select Create Invite from the CloudConnect section in PingPlotter's settings.

Agent invite button

Selecting Create Invite will open a browser window with your agent download information. Copy the page URL and send it to the device you wish to use as an agent.

Agents can also be deployed by selecting Add a new Agent... from the Agent dropdown in the Target Bar

Good to know!

The deployment link can be reused to create agents on multiple devices. Each new agent will appear in the Agent dropdown.

On the remote device, open your web browser of choice and enter the deployment link. Follow the directions on the deployment page by downloading and installing the CloudConnect agent. Once the agent is installed on the remote device, PingPlotter will prompt the remote user to name the agent.

Agent name text field

Using and Managing Agents

Agent dropdown menu

To start a trace from a deployed agent, select the agent name from the Agent dropdown in the Target Bar. You can now enter a target and begin a trace on the remote device.

Working with agents is the same as working with regular PingPlotter traces. The only difference is the Agent column. This column will display the agent name associated with the remote device, or Local if the trace is originating from your machine. More information about managing PingPlotter traces is available in the Getting Started Guide and Product Manual

managing in pingplotter

Deactivating Agents

To remove an agent from the Agent dropdown menu, click the X to the right of the agent name. 

deactivate connector

Adding Targets with Local Network Discovery

PingPlotter's "Local Network Discovery" feature makes it easy to view and add devices that are located on your agent's network. This feature can be accessed by navigating to Tools > Local Network Discovery. In the LND Window, you'll notice a Machine area in the top right which allows you to select which agent's network devices you'd like to scan for. Click Start Scan to begin. 

Network discovery dropdown

Shortly after starting the scan, any discoverable targets will be listed in the table below. To begin tracing to a single target, you can select it and click Open Target which will begin tracing to the target from the selected agent and will open in a new trace window. You can also add this target, or multiple targets, to a summary screen by clicking Add Selected to Summary.

Network discovery dropdown

This will begin tracing to the target from the selected agent and will create a new Summary window with the agent's name if one is not already available. There is also the option to Add All to Summary which does the same thing, but with all targets. This will allow the user to easily manage targets by their respective agent and will help keep targets organized within their summaries. 

We'd love your feedback

Hearing how the beta works for you helps us build a better PingPlotter. Please check for known issues in the release notes, share whatever feedback comes to mind during your testing.

Email the Beta Team

Interested in testing?

Our beta page has everything you'll need to try CloudConnect for yourself. It also has all the latest infformation on PingPlotter's newest features.

Check it Out!