We offer a number of great support resources for PingPlotter that might be able to answer your questions without having to ask us. We’re always happy to get an email from you as well though.
Your first step in solving your problem should be to visit the support site on the PingPlotter web site (http://www.pingplotter.com/support.html). That site is updated often - more often than this static help file on your hard drive. This site has links to our FAQ, Tutorial, Support forums, knowledgebase and other useful information.
Getting Started Guide: