Using PingPlotter

Taking Command of Remote Monitoring with CloudConnect

Managing remote troubleshooting is a pain when you don’t have direct access to the network you’re testing. Luckily, CloudConnect is ready to get the information you need.

When it comes to network troubleshooting, perspective matters. Your client could be experiencing network issues while your connection is fine. Their traffic takes a different route through the network, so collecting diagnostics from your computer won't get you the information you need. You need the perspective of the device experiencing issues.

Troubleshooting networks with multiple users can run you ragged. Hoofing it to every computer in your office whenever there’s a problem eats up your day. And what about fixing issues in a different building, or around the world? You can always try talking someone through their problem over the phone, but this only trades one pain for another. You’re now at the mercy of another person. It only takes one misheard IP address to send you back to square one. Even when you do manage to resolve the problem, how do you keep up-to-date on any status changes?

We developed a new tool to help keep your networks running smoothly without quadrupling your step count. CloudConnect is a remote network troubleshooting service that lets you deploy traceroute software to any device you need. Each CloudConnect agent is an independent, full-featured version of PingPlotter. Agents can be fully controlled and configured from your PingPlotter client, so you can be 100% sure every setting is perfect without leaving your desk.

Agents are Standing By

Deploying CloudConnect is as simple for the person you’re helping as it is for you. All your client needs is a version of PingPlotter installed on their device. CloudConnect generates a custom activation link to calibrate settings on their end, so there’s no need to spend an hour talking someone through firewall settings.

Once a client clicks the activation link, their CloudConnect agent is good to go! When looking at traces in PingPlotter, the new Client column tells you the name of the agent conducting the trace. Otherwise, everything is exactly the same as if you were monitoring a route locally. You can set alert actions, adjust settings, or change targets from your computer You’ll never need to play phone tag while troubleshooting.

If you want to learn more about setting up agents with CloudConnect, our Getting Started page has all the details.

CloudConnect Agents are Always Communicating

Keeping tabs on remote data can be a hassle when troubleshooting network issues. Reset routers and unstable networks can make data inconsistent or difficult to follow. Thankfully, CloudConnect has you covered. CloudConnect stores trace data on a cloud server if you ever lose connection with your agent. Your agent’s data will be ready the moment you reconnect. PingPlotter will sync up with CloudConnect and create a seamless timeline — you’d never know there was a hiccup.

Here’s CloudConnect’s agent synchronization in action:

When PingPlotter loses connection to an agent, a notification pops up with the date and time of disconnect. The timeline graphs for your agent pause until you regain contact. Once reconnected, PingPlotter draws in the past graph data and resumes real-time tracking. Not a single second of information is lost.

CloudConnect keeps your timeline tidy while keeping you in the loop, regardless of spotty connections.

Your Command Center Awaits

When it comes to taking control of monitoring and troubleshooting, CloudConnect gets you the best data from anywhere you need. Whether it’s trying to find out why Aunt Susan’s internet is so slow or keeping tabs on network stability for 100 clients across the globe, CloudConnect is ready. Visit our CloudConnect page for all the details on how PingPlotter can become your IT command center.