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Internet troubleshooting for

Stop bickering about who’s to blame for internet problems. We help you discover the root of your network issues and focus on real solutions.

for Businesses
for Home Networks

Let’s get control over your network problems.

 

Gather
objective data.

Collect latency, packet loss, jitter, and more in real-time graphs that you can rely on.
Timeline of internet performance

Track performance over time.

Continuously monitor network data in easy-to-read charts that provide a clear view of internet health.

Local Ping Diagram
Perspective changes everything.

See network metrics from a particular device’s point of view.

Set it and forget it.

PingPlotter runs continuously in the background, gathering all of the data you need to make informed decisions.

PingPlotter can be used to “see inside” a network to identify problems like congestion, packet loss, and even device unavailability with an easy to use interface to pinpoint issues quickly.

ITT Systems Review

 

Analyze
network trends.

Pinpoint intermittent issues and spot problematic patterns before they become bigger issues.
An alert reading: 'Problem Detected on Hop 3'

See through the noise.

Quickly visualize performance data and identify anomalies that lead to downtime.

An alert reading: 'Problem Detected on Hop 3'
Automated troubleshooting help.

Save time hunting for problems with PingPlotter Cloud Insights.

We have all the data right in front of us. I think PingPlotter has also brought a certain level of trust.

Chris Georgeson, Director of Technology at Ruby

Read the Case Study

 

Act
with confidence.

Share actionable data with end users, technicians, or service providers to fix problems faster.

Show, don't tell.

Get to the heart of the problem and concentrate on solutions with PingPlotter’s insights, trusted by service providers and companies around the globe.

Finding the source of internet problem
Timeline of internet performance
The data is the story.

Not a technical person? No worries. Share live PingPlotter results and let the data do the talking.

We've been able to push back on ISPs...we could see one backbone link causing issues with multiple people in the area.

Timothy R. Quig, Chief Information Officer at Levenfeld Pearlstein

Read the Case Study
Trusted worldwide by businesses large and small.
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Let's get started.

Finding the source of internet problem

Test from a single computer.

Track connections to a single macOS or Windows device.

Best for
Home users and small businesses. If you’re testing from one location, PingPlotter for Desktop has the features you need.

Test a Single Computer
Illustration of how PingPlotter helps Remote Agents stay online

View data from multiple devices.

Track remote connection health from a web browser.

Best for
Businesses with remote workforces and/or multiple offices — PingPlotter Cloud helps keep your team online and productive.

Test Networks Remotely

Frequently asked questions.

How will PingPlotter help me solve my network problem?

Using PingPlotter, you can gain deeper insights into your network, making it easier to troubleshoot issues and improve overall performance. With PingPlotter, you can identify bottlenecks, measure and track performance over time, set alerts for performance issues, and communicate those issues effectively to technical support, your team, or the ISP.

Will my ISP actually do anything if I send them PingPlotter data?

While there's no guarantee, presenting clear, well-documented evidence can significantly increase the likelihood that your ISP will investigate and address the issue. Sending PingPlotter data to your ISP can be helpful, especially if you present your information in a concise and specific manner. PingPlotter’s guide for building a compelling case, along with our troubleshooting worksheet, may be helpful.

What’s the difference between a speed test and PingPlotter?

PingPlotter is a network diagnostic tool that continuously monitors and visualizes network performance, tracking metrics like latency, packet loss, and jitter over time, while also mapping the data path to identify specific issues. In contrast, a speed test measures your internet connection's download and upload speeds at a single moment, without the detailed, ongoing analysis that PingPlotter offers. This blog post offers additional information on the crucial difference between PingPlotter and a speed test.

What is the difference between PingPlotter for Desktop and PingPlotter Cloud?

PingPlotter for Desktop is a locally installed tool that provides real-time network diagnostics, allowing individual users to monitor latency and packet loss directly from their computer. In contrast, PingPlotter Cloud is a cloud-based solution that enables centralized management and access to network data from anywhere, making it ideal for teams and organizations. It offers enhanced data sharing and reporting capabilities, allowing for easier tracking of performance trends over time.