PingPlotter is a network performance monitoring and troubleshooting tool that goes far beyond a simple ping test. While ping only tells you if a connection exists and how long it takes for a packet to travel back and forth, PingPlotter provides a complete picture of your network health over time.

With PingPlotter, you can:

• Continuously monitor network performance to detect intermittent issues.
• Track key metrics like latency, jitter, and packet loss.
• Visualize network paths to pinpoint exactly where problems occur.
• Identify the culprit—whether it’s your router, ISP, or beyond.
• Run remote monitoring with PingPlotter Cloud for multi-endpoint diagnostics.
• Assess connection quality for VoIP, RDP, and video calls with carrier data scoring — offering insights beyond basic ping tests.

Instead of guessing where an issue is happening, PingPlotter gives you clear, actionable data recognized by service providers to diagnose and fix network problems efficiently. Whether you're an individual troubleshooting your home connection or a business managing multiple endpoints, PingPlotter helps you find and solve issues faster.

Using PingPlotter, you can gain deeper insights into your network, making it easier to troubleshoot issues and improve overall performance. With PingPlotter, you can identify bottlenecks, measure and track performance over time, set alerts for performance issues, and communicate those issues effectively to technical support, your team, or the ISP.

Presenting clear, well-documented evidence significantly increases the likelihood that your ISP will investigate and address the issue. To get the best results, it’s important to present your findings concisely and specifically.

Based on decades of experience helping users build compelling cases, we’ve developed a comprehensive knowledge base to guide you through the process. Check out our troubleshooting worksheet and expert tips to make your case as strong as possible.

A speed test only shows part of the picture: it measures bandwidth—the amount of data that can be transferred at a single moment in time. It’s like a snapshot of available capacity, but it doesn’t tell you how your connection behaves over time, how stable it is, or what’s causing issues when things go wrong.

That’s where PingPlotter comes in. Instead of a one-time measurement, PingPlotter continuously tracks key network performance metrics like latency, jitter, and packet loss, mapping the path your data takes to pinpoint exactly where problems originate—whether it’s your WiFi router, your ISP, or something farther down the line. With PingPlotter, you get a comprehensive view of how your network is performing, where the trouble spots are, and how to address them.

For decades, we’ve helped users diagnose network issues with real data. If you want to see beyond a simple speed test and truly understand your internet performance, PingPlotter gives you the full picture. This blog post also covers the crucial differences between a speed test and PingPlotter.

PingPlotter for Desktop is a locally installed tool that provides real-time network diagnostics, allowing individual users to monitor latency and packet loss directly from their computer. In contrast, PingPlotter Cloud is a cloud-based solution that enables centralized management and access to network data from anywhere, making it ideal for teams and organizations. It offers enhanced data sharing and reporting capabilities, allowing for easier tracking of performance trends over time.