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Remote troubleshooting for

Monitor every remote connection in real-time, pinpoint issues instantly, and resolve them before they impact your users. Stay ahead of problems with PingPlotter Cloud — your eyes on the network, no matter where it’s happening.

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Gain insight into all of your remote connections.

Timeline of internet performance
Trusted worldwide by businesses large and small.
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Unified network visibility across all devices.

Monitor connection performance from a centralized dashboard.
Illustration of how PingPlotter helps Remote Agents stay online

See every connection, understand every experience.

Get clear insight into what end users and remote devices are really experiencing. Collect actionable performance data over time to spot trends and optimize your remote workforce — before issues become disruptions.

Illustration of how PingPlotter helps Remote Agents stay online

Dive into your internet data.

Unlock interactive charts and explore historical trends across your entire team. Filter by location, carrier, platform, and more to zero in on exactly what's affecting performance.

Now we can actually go in and see, yes, there really is a problem. We can tell when it started and when it's going to end.

Chris Georgeson, Director of Technology at Ruby Receptionists

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Automate the busywork.

Let PingPlotter handle the grunt work of monitoring for issues—jump in only when it’s time to troubleshoot.
Empower managers to resolve minor problems, freeing up your IT team for what really matters, and view all connection issues in one shared space—no more silos.

Hire smarter.

Validate potential employees’ remote connections with confidence. Enhance your hiring process by testing multiple candidates' network performance, ensuring reliable connectivity before making your final decision.

Finding the source of internet problem
A Slack message alerting a user of low call quality
Fix issues before end users notice.

Customizable alerts help you get ahead of critical failures.

An alert reading: 'Problem Detected on Hop 3'
Automated troubleshooting.

Save time hunting for problems with Insights.

Instead of us trying to chase a problem, we're already collecting the data before it even happens.

James Eye, IT Operations Administrator at OKIE811

Read the Case Study

 

Make better decisions with real-time data.

Bridge the gap between tech and non-tech teams. Share live data to boost trust and keep everyone aligned, every step of the way.
Timeline of internet performance

Share live data, instantly.

Give others a front-row seat to your findings. Share specific graphs, time periods, and network insights—so everyone sees exactly what's happening with their connection.

We've been able to push back on ISPs...we could see one backbone link causing issues with multiple people in the area.

Timothy R. Quig, Chief Information Officer at Levenfeld Pearlstein

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Foundational features.

 

Ping directly.

See the end user perspective for network issues from Chicago to Cairo. Topeka to Tokyo. Minneapolis to Milan.

 

Set your own thresholds.

Set custom connection quality thresholds so you can build and enforce network standards for remote workers.

 

 

 

Cross-platform.

Monitor network performance on Windows, macOS, and Linux devices from a single spot.

 

Customizable dashboards.

Build and share customizable dashboard views for specific users or teams. Let managers keep an eye on their team.

 

Customizable permissions.

Differentiate what managers and Level 1 support can do with customizable user roles and permissions.

 

Outpace speed tests.

Get detailed results that ad hoc speed tests can’t match.

Frequently asked questions.

What is the difference between PingPlotter for Desktop and PingPlotter Cloud?

PingPlotter for Desktop is a locally installed tool that provides real-time network diagnostics, allowing individual users to monitor latency and packet loss directly from their computer. In contrast, PingPlotter Cloud is a cloud-based solution that enables centralized management and access to network data from anywhere, making it ideal for teams and organizations. It offers enhanced data sharing and reporting capabilities, allowing for easier tracking of performance trends over time.

Is PingPlotter Cloud suitable for businesses of all sizes?

Yes, PingPlotter Cloud is scalable and can be used by businesses of all sizes, from small startups to large enterprises. Its cloud-based design makes it easy to scale according to your needs, whether you need to monitor a single endpoint or a global network of locations. Additionally, its easy-to-use interface and powerful analytics make it an ideal choice for IT teams of any size.

Can I use PingPlotter Cloud for remote workers or distributed teams?

Absolutely! PingPlotter Cloud is ideal for monitoring networks used by remote workers or teams spread across different locations. Since it’s cloud-based, you can monitor network performance at any endpoint, no matter where the user is located, ensuring your entire network infrastructure is optimized and working smoothly.

Can I use PingPlotter Cloud to troubleshoot issues with my ISP?

Yes, PingPlotter Cloud is great for troubleshooting Internet Service Provider (ISP) issues. By tracking the route your data takes across the network, PingPlotter Cloud can help you pinpoint where performance issues like high latency or packet loss occur—whether they're caused by your ISP, upstream providers, or internal network configurations.

Let's get control over your network.

See every connection you rely on.

Deploy PingPlotter Agents from a central dashboard. Great for monitoring remote worker internet connection health.

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