PingPlotter Support

We’re available Monday-Friday, 9 a.m. to 5 p.m. North American Mountain Time (excluding most national holidays). You can always expect a response by 5 p.m. Mountain Standard Time the following business day.

When contacting support, it helps to have the following:

• Your operating system version
• Your version of PingPlotter/Multiping
• Info on any firewalls, virus software, or special configurations you may have
• Any relevant screenshots or files (such as .pp2 files)
• A brief description of your issue/situation

If you need any help providing any of this information, here's a handy guide.