Getting Help with PingPlotter Results


PingPlotter graphs are shared and interpreted in online communities all the time. If you need help figuring out the graphs, you are not alone. Follow these instructions and we'll show you how to share your results with someone who can help.

A sharing feature is built into PingPlotter. It posts a screenshot and data file to From there you can share the link and whoever receives it can see your screenshot and download the file for further inspection.

To get started, set up the program so it shows the problem then click File > Share > Share to

Click the PingPlotter share button

Your web browser should look something like this if your share is successful.

Click the PingPlotter share button

Who to share with


If you're lucky enough to have one of those "techie" friends, send them a link to your share page. They might be able to help you make sense of the information.

Social media

Facebook and Twitter are good places because you can get attention from all your connections at once. You can also tag a service provider and hope they'll come to the rescue.

Online communities

Networking themed forums are excellent places to post about your share page. Many of them look at PingPlotter graphics on a regular basis. Reddit's r/networking and DSL reports are good places to start if you're looking for ideas.

Service providers

Most companies who provide online games, streaming content, or internet service have a forum somewhere posting on the forum of the service you've had problems with is a good choice because you can engage the community and tech support at the same time.

After whoever you share with gives you an idea of where your problem is located Continue when you find out whether your problem is inside or outside your network.