Brand New!

Kickstart Your Troubleshooting.

Sidekick is a network tool anyone can use, no matter their level of expertise. Sidekick automatically tests the critical components of your network and guides you through fixing the problem — all from your web browser.

Available now for Windows and macOS!

Automated Network Testing

Non-Recurring Purchase
  • Automatic target selection
  • Collect data for up to 28 days
  • Step-by-step troubleshooting wizard
  • Results you can share with support teams
  • Automatic target selection
  • Collect data for up to 28 days
  • Step-by-step troubleshooting wizard
  • Results you can share with support teams

Expert help when you need it most.

Automatic network testing

When you start up Sidekick for the first time, there’s only one button to push. Sidekick automatically begins testing the key components of a network:

  • The device being used
  • Other devices on the same local network
  • Important connections to the outside world

There’s no need for looking up IP addresses or how-to’s. With one click, you’ll have accurate results in as little as 10 minutes.

Step-by-step troubleshooting wizard

Each part of the network has its own troubleshooting tab with a unique, step-by-step guide drawing upon 20+ years of networking experience. By answering a few simple yes-or-no questions, Sidekick can narrow down the root cause of a problem and give instructions on what to do next.

In cases where outside help is required, Sidekick can export data through convenient share pages — just like normal PingPlotter!


Hold on, what is this?

Sidekick helps remote workers and home internet users to spot issues with their network and determine if they can fix it themselves or need to get help from a support team.

How does it work?

Once you hit start, Sidekick IDs and tests the connection to a number of internal and external devices and services. Using the results, Sidekick can help you troubleshoot the likely causes of a network issue.

I already have PingPlotter!

If you already have a version of PingPlotter on this device, you can install Sidekick right over the top of it. You can still use PingPlotter as normal, but it will now be configured to allow data collection for Sidekick.

What if Sidekick can't find my issue?

Never fear! If you run into an uncommon problem, you'll have full access to your test data for sharing with our support team or anyone else with PingPlotter. Export your data at any time.

What data is collected?

PingPlotter only collects network performance data like latency, packet loss. We're interested in fixing network problems, not hoarding personal data.

Can I buy on someone else's behalf?

Absolutely! Sidekick won't start counting days until you hit download.


Automated Network Testing

Non-Recurring Purchase
  • Automatic target selection
  • Collect data for up to 28 days
  • Step-by-step troubleshooting wizard
  • Shareable results with support teams
Get Started for $20