The primary support method for PingPlotter is online; either via our help documentation, or by emailing us with questions.


Our product manuals are a treasure trove of information as well:

Lost License Key?

The best way to retrieve your license key is via the Account Page. All you'll need is your email address and password (if you don't have a password, you'll have an option to set one up) - and you can see all of your purchased license keys in one place!

If for some reason you can't access your account page (if the email address you used to purchase has changed) - please email us at and we'll be happy to help out.

Get the Latest!

If you find a problem with PingPlotter (Standard or Pro) that isn't addressed in the documentation, the first thing you should do is make sure you have the latest version.


Contact Support

We love hearing from you at!

Helpful information to include in your email:

  • Operating system version
  • Version of PingPlotter
  • Info on any firewalls, virus software, or special configurations you may have
  • Any relevant .PP2 files (if you're asking for our advice)
  • A brief description of your issue/situation

For more advice on the best email practices, please see our article on Emailing Support.

Wondering why we don't offer phone support?