Network troubleshooting guidance
The only thing standing between you and a better network is a little bit of guidance.
Try these resources to start solving your connection problem.
Pingman Tools Resources
If you're stuck after trying the Charter
one of these resources might get you moving toward a solution for your network problem.
Charter's guide runs you through the basics. There's a good chance following these directions will clear up your issue, but if the guide doesn't solve your problem, one of the links below may be more helpful.