PingPlotter Cloud Support

Contact our Service Team

PingPlotter's Service Team is available to assist with any PingPlotter or PingPlotter Cloud issue you may encounter. As a subscriber, you have access to priority support, ensuring your support tickets jump to the front of our support queue. Our Service Team can also schedule remote sessions to answer questions and help your team to work through complex issues.

Ticket Submissions

This is probably the easiest way to get in touch with us, which helps us help you! You can send in a ticket from within the PingPlotter Cloud Interface, click on Account in the sidebar, and select Get Help.

You can also email us if you need to get in contact. Our support email is support@pingman.com.

Phone

We do have a support phone number: (208)-345-0030 Option 6. If we're not in the office, leave a message and we'll get back to you as soon as we can!

Availability

On all channels, we are available Monday-Friday, 9:00 a.m. to 5:00 p.m. MST (Mountain Standard Time). If you write in or leave a voicemail, you can expect a response by 5 PM the following business day. We are not in the office on New Year's Day, Labor Day, Memorial Day, Thanksgiving, or Christmas.

Additional Resources

We've included several important resources below to help further your knowledge about PingPlotter and network troubleshooting.

• PingPlotter Manual — Contains detailed information on PingPlotter's features and how to use them.

• PingPlotter Wisdom — Detailed information on network troubleshooting and how PingPlotter fits in.

• PingPlotter Knowledge Base — A resource for answering questions and discovering solutions for everything PingPlotter.
• Common Network Problems — Examples of notorious network issues illustrated using PingPlotter results.
• Interpreting Latency and Packet Loss — An article about what latency and packet loss are and how to interpret their values in PingPlotter.
• Is my connection good? — An article about the basics of network results and their significance in your day-to-day.