PingPlotter Cloud Manual

Individual Agent Deployment

Once logged in to PingPlotter Cloud, you can begin creating and deploying remote Agents to the different devices you wish to monitor and troubleshoot.

Why deploy an agent?

Agents are deployed to get to collect data from the perspective of the user that is experiencing the network issue. The Agent pings the different targets that you request it to perform a traceroute to. The results will help you diagnose any network issues.

Create an agent

Create an agent by clicking on the create agent buton
  • Navigate to the Agents page from the sidebar and select Create Agent .
  • Pick a name for the Agent that you can easily recognize, e.g. John, Office 1, VoIP Server.
  • Select Create.

Work at a helpdesk?

You can create a single link that you send out to each user that is having issues. When they open that link, an agent will be deployed. Check out Agent Templates and Presets to learn more.

Deploy an Agent

In this section, we will walk through how to deploy an  Agent using two different methods: Agent Installer and Agent Auto Setup Link.

Download the agent using the Installer button.

Agent Installer

  • Send the Installer link to the end user, or open it on the remote device yourself, and download the installer.
  • For macOS: Run the application installer on the Agent device and follow the installation instructions. Once installed, you may quit the application — the Agent is now deployed.
  • For Windows: On Windows devices, you may either run the installer normally, use an installation management system, or run a silent install from the Command Prompt.
[installer directory]/pingplotter_installer.exe /quiet
  • If using an installation management system, have it launch the .EXE installer quietly by using the following command:
  • If using Command Prompt, open it with Administrator privileges, change the current directory to the location of the executable, and run the installer using the command above.
  • You may need to refresh your browser after deployment is complete. Each Agent that has successfully connected will show a blue ONLINE status label and will have the Machine Name of the corresponding device.

Auto Setup Link

With this method, the machine already has PingPlotter installed.

  • Select Already have PingPlotter installed? in the Deploy Agent step. Copy the Auto Setup link. It can also be found by selecting the Agent and clicking the Auto Setup button in the lower-right-corner.
  • Paste this link into the web browser of the remote machine and hit Enter to activate it as a PingPlotter Cloud Agent.
  • You may need to refresh your browser after deployment is complete. Each Agent that has successfully connected will show a blue ONLINE status label and will have the Machine Name of the corresponding device.

Edit an Agent

Edit the agent name using the pencil icon.
  • Select the agent from the Agents table to open the sidebar and see its details.
  • Rename the agent by clicking on the edit button next the agent's name.
  • Remove and deactivate agents by clicking the Delete button. If the agent is online, you have the option to uninstall PingPlotter from the remote machine.

Important!

Deleting an Agent from PingPlotter Cloud means that you'll no longer be able to use the Installer or Auto-Setup link to activate new Agents and/or will no longer receive data from existing installations.