PingPlotter Cloud Manual

System Requirements

All of the listed operating systems and hardware are valid for new installations of PingPlotter Cloud Agents. 

The PingPlotter Cloud interface requires that Javascript be enabled. Supported browsers include Chrome, Edge, Safari, or Firefox 10+. We recommend using a modern web browser that has been updated in the last 2 years.

Windows Version Requirements

  • Windows 7 SP1 (32 & 64 bit)*
  • Windows Server 2008 (32 & 64 bit)*
  • Windows Server 2012 (32 & 64 bit)*
  • Windows Server 2016 (32 & 64 bit)*
  • Windows 8 (32 & 64 bit)*
  • Windows 10 (32 & 64 bit)*

*All Windows service packs are supported unless otherwise listed.

macOS Version Requirements

  • OS X Yosemite (10.10)
  • OS X El Capitan (10.11)
  • macOS Sierra (10.12)
  • macOS High Sierra (10.13)
  • macOS Mojave (10.14)
  • macOS Catalina (10.15)

Minimum Hardware Requirements

  • 55MB of disk space (20MB installer, 35MB app). This does not include any additional storage for collected PingPlotter Cloud Agent trace data while the Agent is offline.
  • 1 GHz or faster processor
  • 1GB RAM
  • (Windows only) .NET Framework is required to run PingPlotter Cloud Agent and requires an additional 850MB on x86 and 4.5GB on x64 if not already installed.

Recommended Requirements

  • 55MB of disk space (20MB installer, 35MB app). This does not include any additional storage for collected PingPlotter Cloud Agent trace data while the Agent is offline.
  • 2 GHz or faster processor
  • 4GB RAM
  • (Windows only) .NET Framework is required to run PingPlotter Cloud Agent and requires an additional 850MB on x86 and 4.5GB on x64 if not already installed.

Network Requirements

  • An internet connection.
  • Web Sockets Secure (WSS) enabled on your network and the machines you're running PingPlotter on. Here is a good test to make sure WSS is enabled.
  • HTTPS requests to connect.pingplotter.com enabled. To test this, head here and make sure the output in the top left says {"value":{"error":"Must be a websockets request"}}.